LEARN ABOUT OUR PRIVACY POLICY
Privacy Policy
1. Introduction
We value your privacy and are committed to handling your personal information responsibly. This Privacy Policy describes how we collect, use, disclose, store and protect personal information when you visit our website tlholovictory.co.za (the “Site”) and when you engage with us. By using our Site and/or providing us with your personal information, you agree to the practices described in this Policy.
2. Who we are
Name: Tlholo Victory Financial Services
Website: www.tlholovictory.co.za
Contact email: callcenter@tlholovictory.co.za
Physical address: Office 1, Old Absa Building,cnr Setai and Motloung Street, Phuthaditjhaba, 9866.
We act as the “responsible party” under POPIA for the personal information we process.
3. What personal information we collect
We may collect and process the following kinds of personal information:
3.1 Identity information: name, surname, date of birth, ID number or another identifier.
3.2 Contact information: email address, telephone/mobile number, physical address.
3.3 Transactional information: records of services requested or provided through us.
3.4 Marketing information: preferences and communications you choose to receive.
3.5 Web & technical information: IP address, device information, browser type, operating system, pages visited, time and date of visit, cookies and similar technologies.
Any other information you provide when you fill in forms, request services or contact us.
If you are a parent, guardian or dependent of someone for whom we provide services, we may collect information about dependants (in accordance with any applicable law and with consent where required).
4. How we collect your information
We will collect your personal information in a variety of ways, including:
4.1 When you subscribe to our services, complete forms or requests on our Site.
4.2 When you contact us via email, telephone or in person.
4.3 When you use or visit our Site and cookies/automated technologies collect certain technical data.
4.4 When you provide information to us for any other reason.
5. Purpose and legal basis for processing
We process your personal information for the following purposes:
5.1 To provide you with the services you have requested (e.g., policy advice, financial services).
5.2 To communicate with you about your account, service updates or special offers (if you have consented).
5.3 To comply with legal and regulatory obligations (e.g., financial services regulation, anti-money-laundering laws).
5.4 For internal record-keeping, administration and audit.
5.5 To improve our Site, services and security.
5.6 To send you marketing communications if you have given your consent and to customise our offers.
Under POPIA we rely on one or more of the lawful bases such as: your consent; the necessity for performance of a contract; compliance with a legal obligation; or pursuing our legitimate interests (balanced against your rights) for the processing of your information.
6. Disclosure of your personal information
We may share your personal information with:
6.1 Service providers and contractors (e.g., IT hosting providers, payment processors, marketing agencies) who assist us in carrying out our services.
6.2 Regulators, law enforcement agencies, legal advisors or other parties when required by law or to protect our rights.
6.3 If we sell or restructure our business, with prospective purchasers or their advisors.
6.4 Other third parties, but only with your explicit consent or where permitted/required by law.
When we disclose your information to third parties, we require them to protect your information and to use it only for the purposes we specify.
7. Cross-border transfers
If your personal information is transferred to, stored in or processed in a jurisdiction outside South Africa, we will ensure that appropriate safeguards are in place to protect your information to a substantially similar standard as required under POPIA — unless you have consented to the transfer with full knowledge of the risks.
8. Cookies and automated technologies
Our Site uses cookies and similar technologies to collect technical and usage data (for example: IP address, browser, device, pages visited). You may refuse or disable cookies through your browser settings — however, some features of the Site may not function fully without them.
9. Data security
We take suitable technical and organisational measures to protect your personal information from unauthorised access, loss, damage or destruction. These measures include, but are not limited to: secure servers and networks; restricted access controls; regular review of our security procedures.
10. Data retention
We retain your personal information for as long as necessary to fulfil the purposes described here, unless a longer retention period is required or permitted by law. After that, we will delete, destroy or anonymise it.
11. Your rights
Under POPIA, you as a “data subject” have rights including:
11.1 The right to be notified when we collect your personal information.
11.2 The right to access personal information we hold about you.
11.3 The right to request correction, deletion or destruction of your personal information if it is inaccurate, irrelevant, excessive, out-of-date or unlawfully obtained.
11.4 The right to object to the processing of your personal information on reasonable grounds relating to your situation.
11.5 The right to withdraw your consent (where applicable) given for processing.
11.6 The right to lodge a complaint with the Information Regulator (South Africa) if you believe your information has been mishandled.
To exercise these rights, please contact us at the contact details provided above.
12. Direct marketing
If you have consented to receive marketing communications, you may opt out at any time by contacting us or by following the “unsubscribe” instructions included in our communications. We will not send you marketing communications without consent unless allowed by law.
13. Children and dependants
If you are a parent or guardian of a minor, please ensure you supervise their information. If you provide us with personal information of children or dependants, you confirm you have the legal authority to do so. We do not knowingly collect personal information from children without parent/guardian consent.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example if regulations change or our business evolves). When we do, we will post the updated version on the Site and update the “Last Updated” date. Your continued use of the Site after changes constitutes acceptance of the changes.
Last Updated: 13/11/2025
15. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Contact email: callcenter@tlholovictory.co.za
Contact Number: 086 199 9712
Thank you for trusting Tlholo Victory Financial Services. We appreciate your business and commit to protecting your privacy.
